FAQ on Technical Support in English

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When you attach files on Mit AKA, whether you are completing a form, uploading your CV, application material, or other relevant documents, you can encounter some known issues.

If you cannot attach the documents, please check if your file name consists of 60 or more characters. File names consiting of 60 or more characters cannot be attached and should be renamed.

Please also check if your file size is larger than 4 MB. If that is the case, you will see the following error:

Server Error in '/' Application

This is solved by compressing your PDF file. Try googling “Compress PDF” and choosing one of the first non-ad options. Now, upload and compress your PDF file, check if it is now below 4 MB and is still the same file. Use and upload this PDF instead.

The error occurs because the time settings on your computer/mobile/tablet are wrong. It has to be set to Danish time and time zone.

Tip for Windows users:

1. Right-click on the time/clock in the lower right corner of your screen.
2. Click “Adjust time and date”.
3. Make sure that automatic time and time zone are enabled.
4. Synchronize and confirm the correct time zone.

Usually, this is caused by a session error. Sometimes, if you take too long filling out the forms you are logged out (in the background) and when you continue to

the next page you are already logged out and then you get the error. It can also be a connectivity issue.

Solution: Before you continue to the next page, open a new page and log in to Mit AKA again, then continue. You can also try resetting the cookies or use an incognito browser.

Another solution is to write your text in advance of opening the form and then pasting it into the relevant boxes. This saves time and makes sure your stay logged in.

Also see: “Issues when attaching files”.

For safety- and GDPR-reasons it is not possible for us to reset or send passwords to our members. Fortunately, you can do it yourself by logging in at Mit AKA and resetting your password.

See: "I get an error whenever I fill out a form" and ”Issues when attaching files".

It is possible that our emails end up in your spam/junk folder.

Below are steps to fix this issue on Outlook, Gmail, Mail on Mac, and iCloud accordingly.

Outlook

Open Outlook on your computer. Click the ’Home’-tab.

1. Click on “Junk mail”
2. Choose ’Settings for junk mail.
3. Click “Trusted senders” or “Senders who are trusted”
4. Click “Add” and add @aka.dk

Another way is to simply find our email in your junk/spam folder, right-click an email from us and move it from junk/spam to your inbox.

Gmail

Guide on how to fix the issue on Gmail 

Mail on Mac

Scroll down to the bottom of the page after clicking the link: 

Apple's support page on spam

iCloud

Scroll down to the bottom of the page after clicking the link: 

Apple's support page on ICloud

If you want to create a password to log in with your social security number instead of your NemID, do the following:

• Login to MitAKA with NemID.
• Press the button “Opret/ret kodeord” or “Create/edit password”.
• Enter your new password twice, accept, and now your new password can be used to log in with your social security number.

If you are booked for a mandatory meeting, you cannot reschedule or cancel your meeting.

If you wish to reschedule your meeting, you can contact our booking department on phone number +45 3395 0395.

You can see your scheduled meetings at Mit AKA as well as Jobcenteret via “My Plan” (“Min Plan”) on jobnet.dk.

This issue is usually solved by using another device, such as your phone or another computer. Also, try logging in using an incognito browser.